If you wish to return your item please contact us at firstname.lastname@example.org within 7 days of receiving your order with your order number and the reason for return. If the item is in an unused condition we will issue you a refund of the product. Return shipping will be at the cost of the customer unless the product is faulty. If the product is faulty please include a receipt of the return post in the returned package and we will refund you the return postage cost when we receive it.
We are also more than happy to offer exchanges or a credit note in replace of a refund, with the same process as above.